Refund policy

Refund & Replacement Policy

At Mr. SHOT, we are committed to providing high-quality products and ensuring customer satisfaction. Please read this Refund & Replacement Policy carefully before placing your order.

Replacement Eligibility

A replacement request will be accepted only under the following circumstances:

  • The product is received in a physically damaged condition.
  • The product received has a manufacturing defect.
  • An incorrect product or model has been delivered.
  • The product is delivered with missing parts or accessories.

The issue must be reported to Mr. SHOT Customer Support within 48 hours of delivery along with:

  • Clear photographs of the product and package.
  • Unboxing video (recommended).
  • Copy of the purchase invoice.
  • Failure to report within the above period may result in rejection of the replacement request.

Delivery Inspection

Customers are requested to inspect the package immediately upon delivery. Any visible damage to the outer packaging or signs of transit damage should be noted with the delivery partner at the time of delivery and reported to Mr. SHOT Customer Support within 48 hours of delivery. Claims reported after this period may not be eligible for replacement or refund.

Products Not Eligible for Return or Refund

Returns, replacements, or refunds will not be accepted in the following situations:

  • Change of mind after purchase.
  • Incorrect model or product selected by the customer.
  • Improper installation or installation not carried out as per the User Manual.
  • Damage caused due to misuse, negligence, accident, abuse, unauthorized repair, modification, or tampering.
  • Damage caused by voltage fluctuations, inadequate electrical protection, hard water, salt water, scaling, or corrosive substances.
  • Normal wear and tear.
  • Products returned without the original packaging or essential accessories.
  • Products purchased during clearance sales, special promotional offers, or marked as non-returnable (unless damaged or defective).
  • Products once installed or used are not eligible for return unless a manufacturing defect is confirmed by Mr. SHOT or its authorized service personnel.

Replacement Procedure

  • After receiving the returned product, our technical team will inspect and verify the reported issue.
  • If a manufacturing defect is confirmed, Mr. SHOT will repair or replace the defective product or defective part, at its sole discretion.
  • If no manufacturing defect is found, the product will be returned to the customer, and applicable inspection, courier, or service charges may be payable by the customer.
  • The decision of Mr. SHOT regarding the inspection results shall be final.

Refund Policy

  • Refunds are not applicable for products covered under the warranty where repair or replacement is possible.
  • A refund will be considered only if Mr. SHOT is unable to provide a suitable replacement for an eligible claim.

If approved:

  • Refunds will be processed through the original payment method.
    Refund processing may take 7–10 business days, depending on the customer's bank or payment provider.
  • Shipping charges, installation charges, COD charges, courier charges, and handling charges are non-refundable unless the error is solely attributable to Mr. SHOT.

Warranty Claims

  • Warranty claims after the replacement window shall be handled strictly in accordance with the Mr. SHOT Warranty Policy.
  • The original purchase invoice (bill) is mandatory for all warranty claims.

Cancellation Policy

  • Orders may be cancelled only before dispatch.
  • Once the order has been shipped, cancellation requests will not be accepted. Customers may request a replacement only if the product qualifies under this policy.
  • For Cash on Delivery (COD) orders, repeated refusal of delivery may result in restrictions on future COD purchases.

Limitation of Liability

Mr. SHOT shall not be liable for any indirect, incidental, consequential, or special damages, including loss of income, business interruption, property damage, or any other loss arising from the use or inability to use the product, except where liability cannot be excluded under applicable law.

Governing Law & Jurisdiction

  • This Refund & Replacement Policy shall be governed by and construed in accordance with the laws of India.
  • Any dispute, claim, legal proceeding, or cause of action arising out of or relating to this Refund & Replacement Policy, purchase of products, warranty services, or transactions with Mr. SHOT shall be subject to the exclusive jurisdiction of the competent courts located in Coimbatore, Tamil Nadu, India.

Contact Us

Mr. SHOT Customer Support

Email: mrshotindia@gmail.com

Phone: +91 93641 53797

Website: www.mrshot.co.in